Support.
Stuck? Email help@offbeat-player.com and include your iOS version and what you were doing when things went wrong. You'll get a reply from the person who built the app.
Common questions
Offbeat can't find my Plex server
Make sure your server is signed in to the same Plex account, is online, and has Remote Access enabled (or is on the same network as your phone). Offbeat discovers servers through your Plex account, just like other Plex apps.
My library is missing music
Offbeat syncs your library index when the app opens. Pull to refresh on the Library screen, or check that the music exists in the library you selected during setup (you can switch libraries in Settings).
Downloads are stuck or failing
Downloads run sequentially and retry automatically. Check that your phone can reach your server and that "Download on cellular" matches your situation (it's off by default — Wi-Fi only). Failed items can be retried from the Download Queue in Settings.
I see music I haven't downloaded and can't play it
That's Download View switched off — it shows your whole library. Flip the toggle at the top of the Library screen to see only what's on your device.
Also see the privacy policy. Offbeat requires your own Plex Media Server and is not affiliated with Plex, Inc.